Exchange & Return Policy

At Jagdamba Jewellers, we want you to be fully satisfied with your purchase. Because jewellery is a high-value item involving daily-fluctuating metal rates, our exchange and return policy works a little differently from typical retail products — please read this carefully before purchase.

1. Exchange Policy

• Items may be exchanged within 7 days of purchase, provided the item is unused, unaltered, and returned with the original invoice and any accompanying certification (such as the BIS hallmark card).
• The exchange value will be calculated based on the current day's gold/silver rate at the time of exchange, not the rate at the time of original purchase.
• Making charges paid on the original item are non-refundable in an exchange, in line with standard jewellery trade practice, unless otherwise agreed at the time of sale.
• Customised or made-to-order pieces (including resized rings, engraved items, and bridal orders made to specification) cannot be exchanged unless there is a manufacturing defect.

2. Returns & Refunds

• Standard, non-customised items purchased online or in-store may be returned for a refund within 3 days of purchase, provided the item is unused and in its original condition with all packaging, invoice, and certification intact.
• Refunds for items paid online will be processed to the original payment method within 7-10 business days of the item being received and inspected by us.
• Items paid for by cash or in-store will be refunded by bank transfer or store credit, as preferred by the customer.
• A nominal deduction may apply for any loss in weight, damage, or alteration found upon inspection.

3. Manufacturing Defects

If you believe an item has a manufacturing defect, please contact us within 7 days of purchase. We will inspect the item and, if a defect is confirmed, offer a repair, replacement, or full refund at no additional cost to you.

4. Items Not Eligible for Return or Exchange

• Items showing signs of wear, alteration, or resizing by a third party
• Customised, engraved, or made-to-order pieces (except in case of manufacturing defect)
• Items without original invoice and hallmark certification

5. How to Request an Exchange or Return

Contact us via WhatsApp or visit our store directly with the item, original invoice, and certification. Our staff will guide you through the process.

6. Contact Us

Jagdamba Jewellers
Shop No. 6-7 B, Ground Floor, Galaxy Shoppe Market, Sector 16C,
Gaur City 2, Greater Noida, Ghaziabad, Uttar Pradesh 201009
Phone / WhatsApp: +91 98919 48751